HOED Mystery Shopping

HOED specialises in measuring Customer Experiences being the leaders in Mystery Shopping and incorporating other research based services to provide our clients with insights into their consumer's behaviour with product and staff.

Our data and products provide accurate and reliable indicators to enable HOED to make positive recommendations to our clients that will give more direction and focus to their competitive and marketing strategies.

HOED have the largest base of active shoppers, all of whom are employees, trained and managed to the highest quality standards.

Knowledge is power so by learning about your customers through a HOED Customer Experience Program you can improve customer service, build product knowledge, capitalise on promotions and motivate employees to enhance their selling skills.

We count most of the country's blue-chip companies as our clients and we are members of a number of industry associations.

HOED is part of the STW Group Limited, Australia's largest communications services group, focusing on global best practice in brand communications. Clients are able to access individual companies specialising in different consumer marketing and communication skills.